Personal call manager all shorephone ip telephones can be enhanced with the optional shoretel personal call manager. If you are at the phone where the call is parked, press the flashing call key to retrieve the call to unpark the call from another phone. Call appearance buttons and programmable buttons getting started 1 shoretel ip phone 485g user guide 10 figure 3. For more information, please see your system administrator. Some of its excellent features include three line appearances, eight function keys, four soft keys and a headset jack. Shoretel ip phone 420 quick reference display area handset with finger rest indicator led flashing light alerts the user to incoming calls and unheard.
Whenever you want to stop the calls from going to your cell phone, press the mode button and select standard in order for the calls to ring in your shoretel phone. Caller id not passed when call forwarding shoretel forums. You will want to configure offhours to always forward and put in the external number, then create a schedule to specify what times are onhours and put this in the onhours tab. Getting started this chapter provides an introduction to the shoretel ip phone 420. One of these icons notifies you that youve missed a call. Select the telephone feature that needs to be adjusted. Shoretel shorephone ip 230 user manual page 43 of 44. An introduction to using different call handling modes demonstrated with a shoretel ip 230 230g phone.
Call handling mode and forwarding use personal call manager or web access to configure the modes with note different call forwarding destinations and personal greetings. Ring tones, the blinking incoming call icon, and the flashing red led light in the top rightmost corner of your phone all identify an incoming call on your phone. If you are using a shoretel 230, your display will. Shoretel shorephone ip 230 user manual page 24 of 44. Shoretel shorephone ip 230 user manual page 1 of 44. Forwarding calls to another phone number when you forward calls to another phone number, and the number is a 4digit extension or 10digit number within your internal phone system, if the call to the forwarded phone number is not answered by a person, the voicemail message is left on the phone of the.
Shoretel voice mail quick reference leave message when dialing into a shoretel system, if the person you are trying to reach does not answer, your call will be sent to a mailbox and you will hear a standard greeting. Oct 10, 20 an introduction to using different call handling modes demonstrated with a shoretel ip 230 230g phone. Once the telephone feature has been selected, scroll down and find allow external call forwarding and find me destinations. To purchase the shoretel 230 ip phone or any of our other new and refurbished business phones and phone systems, please visit or call 8005648045. When you record a personal greeting, it is linked to the active call handling mode. Setup call forwarding through shoretel communicator youtube. Call forwarding options in shoretel communicator turn on a call handling mode click the dropdown arrow next to standard. And that is how you access and utilize your voicemail system via the shoretel 230 ip phone. Personal call manager works with the users telephone whether they are onsite using an ip telephone, on the road using a shorephone telephone, or while teleworking using their home telephone. On a call on a conference call call on hold parked remote hold custom keys call main display shoretel ip 265 idle interface shoretel ip 265 outbound call guide to status icons idle inactive do not disturb unheard voice messages do not disturb unheard messages incoming call animated on a call incoming call and on a call.
Your phone has many unique features, including an intuitive visual interface, custom keys, quick dialer directory, and availability states for when you do not want to. If you are an end user, note that your shoretel administrator must enable call forwarding in the configuration. Shoretel communicator for windows is the application for the windows operating system. Shorephone ip 230 read user manual online or download in pdf format. Changing call handling mode and forwarding note use personal call manager or web access to configure the modes with different call forwarding destinations and personal greetings. From the voicemail main menu, press 7 to access mailbox options. You will need to include the domain name campus followed by a \ with your user. On shoretel 565g phones, the call key also blinks green. If your phone is idle while a call is on hold, you will hear a reminder ring in 15 seconds and again at one minute intervals. For details about using the phone, see the shoretel ip phone 480480g user guide. Shoretel ip phones specifications shoretel offers a wide range of ip phones with the right solution for every userfrom executive to remote office worker, and operator to call center supervisor. On shoretel 230 and 230g phones, the call key also blinks green. Shoretel 230 lights steady green to indicate an active call.
Programming custom buttons on the shoretel 230 ip phone. If you are an administrator, instructions have been provided below in the shoretel director. Per the shoretel docs, you can also change the call forward destination for each call handling mode. The service providers have advised shoretel if we provide a redirecting number original cid in the redirecting ie field with the main btn or users did in the calling party number they would send the farend the original cid of the call. You can set one of five distinct call handling modes for your extension. On shoretel 265 phones, the call key also blinks green. That information is good to know, but if the caller hasnt left a voice mail, how do you know who has called.
If you have further questions, please see your system administrator. Shoretel ip phone 480480g quick reference navigation key pad and selector button lets you select options in the interface. Shoretel shorephone programmable buttons user guide. To barge in on a call, dial, then the extension on which the call is active.
How to forward your shoretel phone calls to your cell. In order for you to receive the call to your cell, you will need to be in the custom mode. The programmable button feature is supported on the bb24, ip 100, ip 212k, ip 230, and ip 560 models. While engaged in a call, press the transfer button.
Shoretel 265 ip phone quick reference unheard voice messages. Consultative transfer to announce the call before transferring. How to change the 5 standard shoretel call handling modes from your phone. Shoretel voice mail quick reference adrian college. I tried clicking around, googling, reading the shoretel manual. Solved set up call forwarding in shoretel director voip. The shoretel 230 ip phone makes an excellent addition to busy office environments. Call forwarding broken used to work shoretel forums. If the information is available, the callers name, number, and the incoming call icon appear on your display, as shown in the figure below. If you are a shoretel administrator and would like to enable call forwarding, you can do so in administration class of service. Call hndlg is highlighted and then press the edit soft key. Elements on the display of the ip phone 480480g call appearance buttons and programmable buttons your phone features eight call appearance buttons that show incoming, active, or held calls.
Call forwarding options in shoretel web communicator. Id like to do this in shoretel director so that her physical phone doesnt have to be. To silently monitor a call, dial, then the extension on which the call is active. You can set one of five distinct call handling modes for. Shoretel ip phones offer all the advanced features and quality that users demand, and are preconfigured to match the. Your phone has many unique features, including an intuitive visual interface, custom keys, quick dialer directory, and. Page 32 record call the shoretel system allows users with proper permission to record active calls they. View and download shoretel shorephone ip 230 user manual online. Solved set up call forwarding in shor etel director voip forum spiceworks. Record a new message for a call handlin g mode click tools on the main menu. Download quick reference of shoretel 110 ip phone, telephone for free or view it online on. It is going to take you back to the call handling mode options, custom should be highlighted. Page 24options changing call handling mode and forwarding note use personal call manager or web access to configure the. This version of shoretel 110 manual compatible with such list of devices, as.
Well, fwiw we discovered the cause of the issue with some help from shoretel. On shoretel 230 phones, the call key also blinks green. Shoretel shorephone ip 230 user manual page 20 of 44. Id like to do this in shoretel director so that her physical phone doesnt have to be plugged in anymore. Shoretel 230 230g quick reference guide created date. Shoretel shorephone ip 230 user manual pdf download. Shoretel communicator for windows user guide shoretel 11. Shoretel shorephone ip 230 user manual page 22 of 44. And that is how you program the custom buttons on your shoretel phone. Enabling call forwarding at the bottom of this article. Shoretel shorephone ip 230 user manual page 3 of 44.
Specifications shoretel ip phones advanced telecom. On shoretel 560560g phones, the call key also blinks green. Call appearance buttons and programmable buttons getting started 1 shoretel ip phone 480480g user guide 9 figure 3. Shoretel 110 voicemail quick reference pdf viewdownload. The call handling option should be highlighted in blue, press the edit button. This allows you to intercom a user whose phone is forward always to voice mail. On the shoretel 230 phone, the custom key blinks green, at which point you can safely place the hand set on hook or press the speaker or headset button without ending the call. To take the call off hold, press the custom key with the blinking green led, or press the hold button again. Shoretel forums beta customers for isdn rnie post1172029.
How to forward your shoretel phone calls to your cell phone. This feature can allow users to forward incoming calls directly to a phone. I would create a user in shoretel with an arbitrary extension, then go to user. Setting call handling and forwarding note use shoreware call manager to configure the modes with different call forwarding destina. I have a user who needs her shoretel phone number to forward to an external phone number. Solved set up call forwarding in shoretel director.
You can connect a supported headset into the 230 230g ip phone by plugging the headset into the. Shoretel shorephone ip 230 user manual page 19 of 44. Missed calls on a shoretel 230 phone it department. Call appearance buttons and programmable buttons getting started 1 shoretel ip phone 480480g user guide 10 figure 3. If the information is available, the caller s name, number, and the incoming call icon appear on your display, as shown in the figure below. Personal call manager works with the user s telephone whether they are onsite using an ip telephone, on the road using a shorephone. Setting your password to change your availability state.
There are four tabs on the aa configuration screen. On a call on a conference call call on hold parked remote hold custom keys call main display shoretel ip 265 idle interface shoretel ip 265 outbound call guide to status. How to log in and out each user of that workgroup or if it would add any additional cost to the system. Oct 22, 2015 learn the basics of the shoretel phone system and the ip485g with ati. A double ring signals an internal call, while a single ring signals an external call. View online or download shoretel shorephone ip 230 user manual. Shoretel connect client user guide 5 preface this preface provides information about the objectives, organization, and conventions used in the user guide.
Shoretel forward main number to external voip forum. Steady green in use by you blinking green slow blink. Elements on the display of the ip phone 485g call appearance buttons and programmable buttons your phone features eight call appearance buttons that show incoming, active, or held calls. Open communicator, select tools drop down and then options. Shoreware director on behalf of a user or can enable permissions for an individual user so that the user can modify the cu stom buttons on the ip phone via the telephone interface. Shoretel shorephone ip 230 user manual page 16 of 44. Quick reference guide shoretel communicator 1 make a call 2 search bar 1 in the search bar on any of the communicator screens begin to type the name of the person you want to. One of the most convenient features is the conference call, which allows you to communicate and collaborate with two or more parties on a single call.
An introduction to using different call handling modes demonstrated with a shoretel ip 230230g phone. Setting call handling and forwarding note use shoreware call manager to configure the modes with different call forwarding destinations and personal greetings. For details about using the phone, see the shoretel ip phone 420 user guide. On the shoretel 230 and 230 phones, the custom key blinks green, at which point you can safely place the handset on hook or press the speaker or headset button without ending the call. To take the call off hold, press the custom key with the blinking green led, or press the hold button. Custom keys call main display shoretel ip 230 230g idle interface shoretel ip 230 230g outbound call guide to status icons idle inactive do not disturb unheard voice messages do not disturb unheard messages incoming call animated on a call incoming call and on a call on a conference call call on hold parked speed dial extension. Now that youve had your shoretel phone for a few months, you be curious about some of the icons that are displayed on the screen. Headset jack ovide visual cues to display operational status 230 ip phone operational signals you parked call 230g ip phone operational signals you call parked disturb monitor leds. Your shoretel 565g ip phone provides color cues to help you determine the operational status. If you have communicator setup on the workstation where that phone line is answered you can setup call forwarding on it for a specific call handling mode. Transferring calls with the shoretel 230 telephone system.
Speed dial keys also provide a shortcut for such functions as transfer, conference. Call forwarding options in shoretel web communicator login to the shoretel web communicator open a browser and type the following url. Shoretel communicator, formerly known as call manager, is the end user application for all users across an organization, whether an operator, a contact center agent, a knowledge worker, or a road warrior. It provides a visual, informationrich interface for managing and controlling communications. Shoretel 230 ip phone user guide college of the atlantic. Custom keys call main display shoretel ip 230 230g idle interface shoretel ip 230 230g outbound call guide to status icons.
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